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All of our consultations and operations are by appointment.  This helps us to be as efficient as possible and to ensure that your pets recieve the care they require.


We aim to offer the most convenient appointment for you, so please tell us your preferred time and date when you contact us.  We can usually offer you an appointment for the same day if you require it.


If you have an emergency that needs urgent attention you won’t be required to wait for the next available appointment.  Wherever possible we ask that you do call us to say that you are on your way; this is mainly so we can ensure that we are as ready as we can be to respond to your pet’s needs immediately. You can find more information on emergency situations on our emergencies page.


If any of our patients require urgent treatment our Veterinary Surgeons will give priority to those patients. In these circumstances all the staff in the practice will do their best to keep you informed about what is going on.  We ask if you can be patient in these circumstances.


Occasionally, due to unforeseen circumstances, we may need to reschedule your appointment.  In these cases we contact you by telephone to rearrange your visit so please keep us uptodate with any changes to your contact information.  We appreciate your cooperation in these circumstances.


The standard consulting times for each practice are shown on the individual practice pages: